MakeStar Platform and Services Terms of Use

General Provisions

Article 1 (Purpose)

• The purpose of these Terms of Service is to define the rights, obligations, and other necessary matters between MakeStar Co., Ltd. (hereinafter referred to as the “Company”) and its members regarding the use of the services operated by the Company.
• Any matters not expressly stipulated in these Terms and Conditions regarding the services provided by the Company shall be governed by the Integrated Member Terms of Service. However, in the event of any conflict or contradiction between the provisions of these Terms and Conditions and those of the Integrated Member Terms of Service, these Terms and Conditions shall take precedence.

Article 2 (Definitions)

• The definitions of terms used in these Terms of Service are as follows.
• “Site, etc.” refers to the website (https://www.makestar.co/) or mobile application operated by the Company.
• “User” refers to both members and non-members who use the Service.
• “Member” refers to a user who has agreed to the Integrated Member Terms of Service and these Terms and Conditions and who accesses and uses the Service via an integrated account.
• “Non-Member” refers to a person who uses the Service without going through the membership registration process.
• “Goods, etc.” refers to tangible and intangible products, such as goods, services, and digital content.
• “Event Entry” refers to a Member incidentally receiving eligibility to participate in an event, in accordance with the method specified by the Company, by purchasing Goods, etc. It is not possible for a Member to purchase or apply for an event entry ticket separately from the Goods.
• “Winner” refers to a member among event entrants who has been granted eligibility to participate in the event in accordance with the method established by the Company.
• Terms not defined in these Terms and Conditions shall be governed by relevant laws and regulations, general commercial practices, and the Integrated Member Terms of Service.

Article 3 (Provision of Services)

• The Company shall perform the duties listed in the following subparagraphs.
• Providing information on goods, etc., and concluding purchase contracts
• Delivery or provision of goods, etc., for which a purchase contract has been concluded
• Other duties as determined by the Company
• The Company may change the details of the goods, etc., to be provided under future contracts in the event of stock shortages or changes in technical specifications. In such cases, the Company shall immediately announce the details of the changed goods, etc., and the delivery date.

Store Service

Article 4 (Purchase Application)

Members shall submit a purchase request for goods, etc., after entering and confirming the information listed in the following subparagraphs through the Site or other means.

• Information regarding goods, etc.
• Quantity and price of the goods
• Purchaser information, shipping address, etc.
• Payment information and payment method
• Details regarding the right of withdrawal and goods for which the right of withdrawal is restricted

Article 5 (Conclusion of the Contract)

• The Company may refuse to accept a Member’s purchase request if any of the following grounds apply:
• If the application contains false information, omissions, or errors
• If the Company determines that accepting the purchase request would significantly disrupt the operation of the website
• Even after sending a confirmation of receipt, if any of the grounds listed in Paragraph 1 are discovered, the Company may temporarily suspend shipment of the product and request that the user correct the relevant issues. If the user fails to take appropriate corrective measures within 7 days of receiving the Company’s request for correction, the Company may rescind the contract.
• If the Company accepts a Member’s purchase request, the sales contract shall be deemed to have been concluded at the time the relevant notice reaches the Member.

Article 6 (Payment Methods)

Members may pay the purchase price using the following payment methods:

• Various types of account transfers, such as mobile banking and online banking
• Various card payments, such as prepaid cards, debit cards, and credit cards
• Transfers via virtual accounts
• Payment via other electronic methods, etc.

Article 7 (Supply of Goods, etc.)

• Unless otherwise agreed upon regarding the timing of the supply of goods, etc., the Company shall take the necessary measures to deliver the goods, etc., within 7 days from the date the User places an order.
• The Company shall specify the shipping method and delivery period for the goods, etc., purchased by the Member.

Article 8 (Event Entry)

• Event entry tickets are provided as an incidental benefit exclusively to customers who have purchased goods, etc., from the Company; such tickets cannot be purchased separately from the goods, etc., nor are they subject to refunds or cancellation of purchase orders.
• When the Company provides event entry tickets, it shall post the following information in advance, prior to the purchase of goods, etc.:
• The name, date, time, location (or channel), and format of the event
• Entry period and date of winner announcement
• Method of selecting winners (e.g., random drawing, first-come, first-served) and the number of winners
• Eligibility requirements and the information collected from entrants upon entry
• Details regarding the provision of personal information to third parties for the purpose of conducting the event
• When purchasing goods that include event entry tickets, members must review the provisions of these Terms and Conditions and the notices posted on the site before submitting a purchase request.
• Members must accurately enter and update their entry information (real name, contact information, video call channel ID, etc.) by the end of the entry period; changes to entry information are restricted after the entry period ends or winners are announced. Members bear the responsibility for any disadvantages, such as being unable to participate in the event or losing eligibility to win, resulting from the entry of incorrect information.
• Only the winner themselves may participate in the event; while entry by proxy is permitted, attendance by proxy is not allowed.
• The event will be organized, operated, and managed by the artist’s agency or record label, and the Company assumes no responsibility for event cancellations, changes, or restrictions on participation.

Article 9 (Provision of Personal Information for Event Conduct)

• The Company may provide entrants’ personal information to third parties, such as the event organizer, to the extent necessary for verifying entrants, managing winners, and conducting the event.
• When providing personal information to third parties pursuant to Paragraph 1, the Company shall notify the member of the matters listed in the following subparagraphs and obtain the member’s separate consent in accordance with Article 17 of the Personal Information Protection Act and the Company’s Privacy Policy.
• Recipient of Personal Information
• Recipient of the personal information
• Items of personal information to be provided
• Retention and usage period of the personal information by the recipient
• The fact that the member has the right to refuse consent, and, if there are any disadvantages resulting from such refusal, the details of those disadvantages
• If a member refuses to consent to the provision of personal information, their ability to enter events may be restricted.

Article 10 (Refunds)

If the Company is unable to deliver or provide goods, etc., for which a member has submitted a purchase request due to reasons such as being out of stock, the Company shall notify the user of the reason without delay and, if payment for the goods, etc., has been received in advance, shall refund the payment or take the necessary measures for a refund.

Article 11 (Withdrawal of Application, etc.)

• A Member may withdraw their application within 7 days from the date of receiving the goods, etc. If a Member exercises their right to withdraw their application, they may not exercise any event entry tickets provided in conjunction with the goods, etc., and the Member in question will be excluded from event participation.
• However, a member may not withdraw their order in the following cases:
• Where the goods, etc., have been lost or damaged due to reasons attributable to the user
• Where the value of the goods has significantly decreased due to the user’s use or partial consumption
• Where the value of the goods has significantly decreased due to the passage of time to the extent that resale is difficult
• When the goods can be replicated with the same performance When the packaging of the original goods has been damaged
• If a user exercises the right to withdraw the application after purchasing goods, etc., to enter an event, and after the entry period has ended, citing reasons such as not winning a prize, cancellation of the event, or participation restrictions
• If a member withdraws their order in accordance with Paragraph 1 before the end of the event entry period, that member will be excluded from the event and the refund will be processed in accordance with the refund provisions of these Terms and Conditions.

Article 12 (Effects of Withdrawal of Contract, etc.)

• If the Company receives the goods, etc., returned by a member, it shall refund the payment already received for such goods, etc., within 3 business days.
• If a member withdraws their application, the member shall bear the costs necessary for returning the goods, etc.

Crowdfunding Service

Article 13 (Obligations of the Company)

• The Company shall post detailed information regarding funding and rewards on the Site and may provide rewards to backer members if the fundraising goal is met or exceeded.
• The Company shall post details regarding funding conditions and rewards on the Site and may amend such details if necessary.
• The Company may suspend or extend the funding period if it deems it necessary to do so before the funding period ends.
• The Company complies with all relevant laws and regulations regarding the launch and operation of funding campaigns.

Article 14 (Obligations of Backer Members)

• Backer members shall decide whether to participate in a funding campaign solely at their own discretion and must review the campaign’s purpose, duration, target fundraising amount, and detailed reward information as posted by the Company on the website.
• If a backer member participates in a funding campaign, they must carefully consider the funding amount and the quantity of rewards before proceeding with payment; they may not arbitrarily cancel their participation or request a refund of the funding amount after the funding period has ended.

Article 15 (Payment of Funding Amounts)

• Backer members may pay for funding using the methods listed in the following subparagraphs.
• Domestic and international credit cards
• Bank transfer
• Mobile payments
• Cash deposit
• Book and Culture Gift Cards
• KakaoPay, Naver Pay, Payco, Toss Pay
• PayPal, Alipay, WeChat Pay, eContext
• Other payment methods designated by the company
• Backers may cancel their payment or request a refund before the end of the funding period; however, depending on the payment method, cancellation or refund fees may apply.
• Backers may not arbitrarily cancel payments or request refunds after the funding period ends; the Company will process refunds to backers only if the funding campaign fails.

Article 16 (End of Funding Period and Follow-up Measures)

• Upon the conclusion of the funding period, the Company will announce on the website whether the funding was successful.
• If the funding is successful, the Company will provide rewards to backer members as previously announced.
• If the Company’s funding campaign fails for reasons such as the amount raised falling short of the target amount, the Company shall refund the full amount of the contribution to the backer within 20 business days from the end date of the relevant funding period.

Article 17 (Refund of Funding Amounts)

• The Company must refund the funding amount to backer members in the following cases:
• If there are legal issues regarding the production of the rewards
• If the rewards differ significantly from the descriptions posted on the site
• If the rewards do not operate or function properly
• The Company must refund the funding amount to the backer within 7 business days from the date the backer requests a refund.

Supplementary Provisions

Article 1 (Effective Date)

These Terms and Conditions shall take effect on August 6, 2026.